1 Introduction
GPRush ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gprush.com ("Site") and use our services.
We understand that your privacy is important to you, and we take our responsibility to protect your data seriously. This policy has been designed to be transparent about our data practices and to give you control over your personal information.
By accessing our Site or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.
We collect only the minimum information necessary to provide our services. We never sell your personal data to third parties for marketing purposes.
2 Information We Collect
We collect various types of information to provide and improve our services. The information we collect falls into the following categories:
Personal Information
Information that can be used to identify you directly, including:
- Email address (when provided for order confirmations or support)
- In-game username (RuneScape character name)
- Discord username or user ID (when provided)
- Payment information (processed by third-party payment providers)
- IP address
Transaction Information
Information related to your purchases and sales, including:
- Order history and transaction amounts
- Payment method used
- Date and time of transactions
- Delivery status and details
Technical Information
Information automatically collected when you use our Site:
- Browser type and version
- Operating system
- Device information
- Pages visited and time spent
- Referring website
- Click patterns and navigation paths
| Data Type | Purpose | Retention |
|---|---|---|
| Email Address | Order confirmations, support | Duration of relationship |
| In-Game Username | Gold delivery | Transaction records |
| Payment Data | Process transactions | As required by law |
| IP Address | Security, fraud prevention | 90 days |
| Usage Data | Site improvement | 26 months |
3 How We Collect Information
We collect information through various methods:
Directly From You
When you voluntarily provide information by:
- Completing a purchase or sale transaction
- Contacting our customer support via live chat or Discord
- Filling out forms on our website
- Communicating with us via email
Automatically
Through automated technologies when you visit our Site:
- Cookies and similar tracking technologies
- Web server logs
- Analytics tools
- Session recordings (for site improvement)
From Third Parties
We may receive information from:
- Payment processors (transaction confirmation only)
- Fraud prevention services
- Analytics providers
4 How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Processing and fulfilling your orders
- Delivering Gold to your in-game account
- Processing payments for purchases
- Sending payments for Gold sales
- Providing customer support
Communication
- Sending order confirmations and updates
- Responding to your inquiries and support requests
- Notifying you about changes to our services or policies
Security & Fraud Prevention
- Detecting and preventing fraudulent transactions
- Verifying your identity for high-value transactions
- Protecting against chargebacks and payment fraud
- Maintaining the security of our platform
Improvement & Analytics
- Analyzing site usage to improve user experience
- Understanding customer preferences and behavior
- Developing new features and services
- Measuring the effectiveness of our services
Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests and processes
- Protecting our legal rights and interests
5 Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: Processing necessary to fulfill our contractual obligations to you, such as delivering Gold you have purchased.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and improving our services, where these interests do not override your rights.
- Legal Obligations: Processing necessary to comply with legal requirements, such as tax reporting and responding to valid legal requests.
- Consent: Where required by law, we will obtain your consent before processing your information for specific purposes.
6 Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third parties who assist us in operating our business:
- Payment Processors: Stripe, PayPal, and cryptocurrency payment providers to process transactions
- Customer Support: Tawk.to for live chat functionality
- Analytics: Google Analytics for website analytics
- Hosting: Cloud hosting providers for website infrastructure
These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protecting our rights, property, or safety
- Preventing fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the choices you may have regarding your information.
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
7 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality, security | Session |
| Preferences | Remember your settings (dark mode) | 1 year |
| Analytics | Understand site usage | 26 months |
| Chat Widget | Customer support functionality | Session |
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block all cookies
- Block third-party cookies
- Clear cookies when closing the browser
Please note that blocking certain cookies may affect the functionality of our Site.
Do Not Track
Some browsers offer a "Do Not Track" feature. Our Site does not currently respond to Do Not Track signals, but we respect your privacy choices through the cookie controls described above.
8 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Retention Periods
- Transaction Records: 7 years (for tax and legal compliance)
- Customer Support Conversations: 2 years
- IP Addresses and Security Logs: 90 days
- Analytics Data: 26 months
- Cookies: Varies by type (see Cookies section)
Data Deletion
When data is no longer needed, we securely delete or anonymize it. You may request deletion of your personal data at any time, subject to legal retention requirements.
9 Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: All data transmitted to and from our Site is encrypted using TLS/SSL (256-bit encryption)
- Secure Payment Processing: Payment information is processed by PCI-DSS compliant providers
- Access Controls: Strict access controls limit who can view personal information
- Regular Security Audits: We regularly review and update our security practices
- Firewall Protection: Advanced firewall systems protect against unauthorized access
- Employee Training: Staff are trained on data protection best practices
We do not store complete credit card numbers on our servers. All payment processing is handled by secure, PCI-DSS compliant third-party processors.
Security Incidents
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
10 Your Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights regardless of where you are located.
Access
Request a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information.
Restriction
Request restriction of processing in certain circumstances.
Portability
Receive your data in a portable, machine-readable format.
Objection
Object to processing based on legitimate interests.
Exercising Your Rights
To exercise any of these rights, please contact us through our live chat or at support@gprush.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Complaints
If you believe your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
11 International Data Transfers
Our services are operated globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your own.
Transfer Safeguards
When we transfer personal information internationally, we implement appropriate safeguards to protect your information, including:
- Standard contractual clauses approved by relevant authorities
- Ensuring recipients are in countries with adequate data protection laws
- Obtaining your consent where required
12 Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
You must be at least 18 years old to use our services. By using our Site, you confirm that you meet this age requirement.
13 Third-Party Links
Our Site may contain links to third-party websites, services, or applications that are not operated by us. These include:
- Payment processor websites
- Discord servers
- Social media platforms
- External resources and references
We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our Site and services.
14 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our Site
- For material changes, provide prominent notice on our Site or through other communication channels
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
15 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Live Chat: Available 24/7 on our website
- Discord: discord.gg/gprush
- Email: support@gprush.com
For privacy-specific inquiries, please include "Privacy Request" in your message subject. We aim to respond to all privacy inquiries within 30 days.
Our team is committed to protecting your privacy. If you have any concerns about how your data is handled, please don't hesitate to reach out.